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Beacon Technologies

Job description


Beacon Technologies is seeking a .Net Web Developer II for our client partner. This role develops and analyzes internal and external customer surveys, interprets findings, and prepares reports. This position collaborates with the Customer Experience, Data Management, and other business units to identify customer pain points and improvements for interactions across all touchpoints.

Knowledge, Skills & Abilities

  • Professional with at least three years of relevant experience and/or education in the following:
  • Survey Development & Analysis
  • Required Skills:
    • Writing, developing, and administering customer surveys
    • Using Survey software (i.e., SurveyMonkey)
    • Report writing and summarizing data using tables and graphs
    • Applying survey design methodology and best practices
    • Using Microsoft Excel to perform data analysis and Microsoft Office tools for presenting results
    • Drawing insights into customer behavior, trends, and business operations
    • Testing surveys for accessibility and user-friendliness
    • Presenting findings to both technical and non-technical audiences
  • Preferred Skills:
    • Managing an intake process for survey requests, development, inventory, and regular reporting
  • Preferred Knowledge:
    • Data analysis and reporting tools such as MS Access, SPSS, SQL Server, SSIS, SSRS, and Tableau
    • Customer Experience (CX) Management
  • Required Skills:
    • Developing a strategy to collect CX metrics such as satisfaction, effort, and the Net Promoter Score for customer interactions
    • Using metrics to create customer stories, personas, and journey maps
    • Applying CX management best practices
  • Preferred Skills:
    • Creating interactive dashboards and metrics reports for CX with website and videos
    • Leading interdisciplinary teams to bring CX data and strategies into decision making
    • Assisting in creation of a CX roadmap impacted by technology, processes, systems, and people
    • Collaborating with subject matter experts, business analysts, and data analysts to identify root causes of customer pain points and resolutions
  • Preferred Knowledge:
    • Understanding of Google Analytics for analyzing and reporting web CX
    • Using a data warehouse for tracking customer interactions across all touchpoints such as systems, email, website, call center, education, and appointments
  • General
    • An effective communicator and team player
    • Strong analytical and problem-solving skills
    • Ability to manage multiple projects and meet deadlines
    • Ability to influence others and to interact with individuals at all levels
    • A self-starter with the ability to work both independently and collaboratively on complex projects

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.

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